Job Description Summary
GE Digital is hiring! We are looking for a Thermal Power Plant Operations Specialist to join our team in Mexico. This position will lead the customer adoption of GE’s Operations Performance Management (OPM) software solution for power plants delivering reduced emissions, improved operating efficiency and reliability This is a key role working directly with customers to improve operations and deliver outcomes. It is involved in all steps of the project from implementation to adoption and support. It brings together industrial process knowledge, complex analytics, and the power of software to optimize systems.The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.
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Job DescriptionCAN WORK REMOTELY WITHIN MEXICO
Essential Responsibilities:
Leverage industry experience, equipment knowledge, software know-how, and customer satisfaction skills to deliver and support world class performance and predictive analytics solutions to assigned customer accounts.
Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development and ensure delivery within area of responsibility.
Has in-depth knowledge of best practices and how own area integrated with others; has working knowledge of competition and the factors that differentiate them in the market
Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering.
Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements.
Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.
Manage customer relationship, maintain regular customer contact, and manage expectations
Work with the project team to execute key project steps:
Develop/Deploy and Tune ML/AI and modeling solutions for the customer
Conduct post installation benefits analysis
Provide operator/engineer training on the use of the system
Create software documentation (User Manual/User Guide)
Create customer reports to provide plant operation insights and recommendations
Meet project deadlines and ensure quality
Provide customer support as needed
Deliver support within the scope of the Maintenance Agreements
Work with the broader GE project team to coordinate efforts
Provide technical support to the commercial teams and sales process
Provide feedback to the Product Line and Development teams for product improvement
Basic Qualifications:
Bachelor's Degree in Mechanical Engineering, Electrical Engineering or Chemical Engineering from an accredited university or college with advanced experience.
Demonstrated experience with GE Combustion systems (DLN)
Advanced Thermal Performance experience of power plants operability.
Thermal Modeling experience with industrial systems like Gate Cycle, Ebsilon, Etc.
Strong oral and written communication skills in both English and Spanish
This role is open for remote work opportunities with some travel required.
Must be able to legally work in Mexico. We will not sponsor individuals for employment visas, now or in the future for this job.
Desired characteristics
Demonstrated ability to proactively identify issues and independently develop solutions
Initiative and self-confidence, Presence and self-assurance
Proven ability to write clear, concise requirements, and design documents
Strong interpersonal and leadership skills.
Demonstrated ability to lead programs / projects. Established project management skills
Ability to convey technical concepts to audiences ranging from technicians to plant managers
Ability to serve as a trusted technical advisor to maximize customer outcomes using out-of-box capabilities from our offerings and demonstrate a pragmatic capability to identify specific gaps to be filled via product roadmap or service tailoring.
Develops strategy to leverage existing customer infrastructure and investments to streamline solution deployments both upstream and downstream. Possesses proven ability to deploy in both on premise and cloud-based environments.
Can follow processes without assistance. Recognizes variations to the process and works to resolve independently. Can adapt to gaps or exceptions to the processes and adjust accordingly.
Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate highly complex scenarios down to actionable items and drive solutions across disparate functions. Coaches others on troubleshooting and problem solving techniques.
Technical Expertise
Knowledge of performance test codes; PTC 46, PTC 22 and PTC 6.2
Deep performance understanding of main plant assets; Gas Turbine, Steam turbine, Heat Recovery Steam Generator (HRSG), Condenser, Cooling Tower
Ability to analyze performance data to troubleshoot plant issues
Familiarity with data analysis tools like JMP, Python, R
Familiarity with data communication protocols such as OPC
Familiarity with applying neural networks to industrial processes
Familiarity with computer hardware & Windows-based software
Business Acumen
Analyzes and calculates with the customer/ economic decision maker GE's ability to provide economic value to the customer's process and financial story. Develops plans and identifies metrics to measure GE impact to customer's bottom line, clearly articulating the GE value proposition.
Increases client engagement to further pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand; continuously influences the customer to think ahead on what is needed to acquire, deploy, and utilize the solution.
Directs and mentors others to use systems thinking to address problems and questions at scale. Plans and scopes design programs that improve products, supportability, and usability at scale.
Understands when and when not to depart from the standard provision of deliverables. Implements scalable systems according to governance and standards guidelines/boundaries. Engages with governance experts when new development opportunities are on the fringes.
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About Us:
At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data, and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, aviation, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers.
Department Overview
Predix is the world’s first and only cloud-based operating system built exclusively for industrial companies. It is now available for licensing externally beyond GE across a broad range of industries to manage and optimize both GE and non-GE assets. As the only industrial strength OS, Predix allows for familiar, frictionless connectivity, yet offers the security, regulation and certifications that industry demands. With 50 billion machines expected to come online by 2020, the Industrial Internet’s impact on GE, our customers and the world is tremendous. Everything is amplified on an industrial level. Bigger machines, bigger business, bigger issues, bigger opportunities.
Additional Information
Relocation Assistance Provided: No
